Managing Uncertainty: Strategies for Surviving and Thriving in Turbulent Times

Appendix: Managing uncertainty survey

PA Consulting Group (PA), in collaboration with the authors, conducted a survey of 205 senior executives from international companies and public-sector organisations in various countries and regions in spring 2011. In analysing the data, survey responses were compared with total shareholder return (TSR) for the organisations involved (92 in total).

In a follow-up to the survey the authors interviewed 13 of the 205 respondents. Those who kindly agreed to give up their time to be interviewed are listed below:

Letizia Amadini-Lane, head of R&D leadership culture

GlaxoSmithKline (UK-based pharmaceutical company)

Dan Flint, HR director

Simmons & Simmons (UK-based international law firm)

Daniel Galvao, chief commercial officer and senior vice-president

Marsh (US-based insurance broker and risk adviser)

Richard Gartside, director, talent and leadership development

Balfour Beatty (UK-based construction and engineering company)

Donna Hamilton, head of group learning

RBS (Royal Bank of Scotland)

Ian Howells, general manager

Honda Europe (part of the Japan-based automobile manufacturer)

Nick Laird, chief commercial officer

Ceridian (US-based human resources and payroll outsourcing company)

Neil Morrison, group HR director

Random House (US-based publishing company)

Praful Pillay, senior vice-president

SunGard India (part of US-based SunGard Technology Services, business services outsourcing firm)

Shivakumar Rajagopalin, former chief financial officer ...