So, who wants their company or agency to run smoother and more efficiently? I would suggest a show of hands, but you would look silly holding up one hand while reading this introduction in the bookstore. Now, who thinks they will have to undergo some organizational changes to do that? Same people? You are the people who should read this book.

This book presents the Diamond Principle of organizations and people. The book is about methodology and underlying corporate or agency structures for implementing process improvements in the workplace. A large, complex entity like a company or agency is hard to fully grasp intellectually—it’s like the old story of an elephant, being examined by several blind people. One feels the trunk, and ...

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