Chapter 13Meeting and Communication Tools

True interactivity is not about clicking on icons or downloading files, it’s about encouraging communication.

— Edwin Schlossberg, founder of ESI

Meeting and communication tools provide ways to communicate in real time with other team members by typing, by voice, or by video (or by all three). Some tools include chat rooms, file transfers and application sharing, among other features. Typically, all participants must have compatible software installed, and may need a headset, a microphone, and a video camera.

The following types of tools are included in this category:

Instant messaging (IM) applications ...

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