CHAPTER 6

Selecting Your IT Service Provider

The IT function continues to be asked to handle more demand for services in the face of growing technological complexity. Pressure on IT will persist as IT SROs are faced with flat or shrinking IT budgets and at the same time are expected to develop IT to create business value and innovation. This pressure is transferred to the SPOs, because they often become the IT arms of the associated SROs.

As a result, organizations of all sizes are examining their strategies to determine whether the IT services they are designing and delivering both via in-house mechanisms and with their IT SPOs can be made more efficient and effective. The Meta Group, an analyst of the IT outsourcing industry, in 2003 estimated ...

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