CHAPTER 8

Mapping and Managing Your Service Providers

All of us want to be part of a winning team. In a running competition, the gold medalist may have beaten the silver medalist by a mere 0.001 of a second, but we, the great majority of the viewers, treat the gold medalist as the differentiator in the class. Here, the winner’s confidence and hard work make the difference. In contrast, a soccer team achieves success by the entire team performing with the winning spirit and representing a winning agenda. If anyone on the team fails to perform, the entire team loses. Only a motivated and skilled individual can be a winner, displaying the winning spirit to others and inspiring the entire team to win.

In today’s world, which emphasizes doing more ...

Get Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.