CHAPTER  10

Exit-Plan Testing

The IT industry has gone through a major transformation in the past few decades. The idea that IT is not a strategically integrated part of business is old-fashioned, because almost all organization today recognize IT as the backbone of growing their core business. In parallel to this transformation, the term service provider became a lead offender. Here is a list of other phrases that industry members have changed in their vocabulary:

Partners rather than service providers

Partner technology capabilities rather than service offerings

Employees rather than outsiders/contractors

The latter terms describe thought processes from decades ago, whereas the former define what is expected by SPOs these days. Whichever terms ...

Get Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.