CHAPTER  11

Opting for a Single IT Service Provider

Over the past several decades, financial pressures and intense business competition have made business organizations and their IT departments rethink operational, employee, and financial resources by outsourcing part or all of their business processes to third-party SPOs. The percentage of outsourcing started small a few decades ago and has grown to more than 80% of all IT work being outsourced to SPOs. The more an organization outsources its IT work, the greater the management overhead of managing the SPOs (also called vendors). This arrangement can become complicated as an organization engages increasing numbers of SPOs for its IT business.

Almost all large organizations I have worked with ...

Get Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.