PART I
Understanding the Outsourced IT Service Provider Industry
Part I of this book is designed to help you understand the basics of the IT services industry and to explain the different types of IT service companies in the market today. It includes an explanation of the goals and objectives of IT service provider organizations (SPOs) in addition to providing a detailed overview of how a typical IT SPO is organized, the different roles in the organization, and those roles’ responsibilities. This part also explains the SPO’s profit-and-loss parameters, its strengths and weaknesses regarding its financial targets, and what organizations typically do to achieve their targets.
After reading this section, you will have a general understanding ...
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