Introduction

Another book, in fact another book about change management. At this point you may be feeling a little sceptical. After all, there are hundreds of books on change out there. Is there really a role for another book on change? Yes. I am certain there is for two reasons: most books ignore a key audience and they do not talk to the messy reality of organisations.

I have made four assumptions about the reader of this book. The first is that you are a team leader in an organisation of some complexity – that could be a business, a not-for-profit or part of the public sector. Your team is not made up of other managers, but operates at the coal face of the organisation. Your team consists of people doing the daily work the organisation needs ...

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