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Managing by Henry Mintzberg

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APPENDIX Eight Days of Managing

OBSERVER: Mr. R._______, we have discussed briefly this organization and the way it operated. Will you now please tell me what you do.

EXECUTIVE: What I do?

OBSERVER: Yes.

EXECUTIVE: That’s not easy.

OBSERVER: Go ahead, anyway.

EXECUTIVE: As president, I am naturally responsible for many things.

OBSERVER: Yes, I realize that. But just what do you do?

EXECUTIVE: Well, I must see that things go all right.

OBSERVER: Can you give me an example?

EXECUTIVE: I must see that our financial position is sound.

OBSERVER: But just what do you do about it?

EXECUTIVE: Now, that is hard to say.

OBSERVER: Let’s take another tack. What did you do yesterday?

(Shartle 1956:82)

As noted in the text, I observed twenty-nine different ...

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