Źródła

Abilla Pete, Lean Service: Customer Value and Don’t Waste the Customer’s Time, Schmula.com, 2010, http://www.shmula.com/lean-consumption-dont-waste-the-customers-time/2760.

Anthony Scott i in., The Innovator’s Guide to Growth, Harvard Business Press, 2008.

Berkun Scott, The Myths of Innovation, O’Reilly, 2007.

Berners-Lee Tim, Hendler James, Lassila Ora, The Semantic Web, „Scientific American”, 2001, http://www.sciam.com/article.cfm?articleID=00048144-10D2-1C70-84A9809EC588EF21andsc=I100322.

Bettencourt Lance, Ulwick Anthony W., The Customer-Centered Innovation Map, „Harvard Business Review”, maj 2008.

Beyer Hugh, Holtzblatt Karen, Contextual Design, Morgan Kaufmann, 1997.

Bitner Mary Jo, Ostrom Amy L., Morgan Felicia N., Service Blueprinting: ...

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