Źródła
Abilla Pete, Lean Service: Customer Value and Don’t Waste the Customer’s Time, Schmula.com, 2010, http://www.shmula.com/lean-consumption-dont-waste-the-customers-time/2760.
Anthony Scott i in., The Innovator’s Guide to Growth, Harvard Business Press, 2008.
Berkun Scott, The Myths of Innovation, O’Reilly, 2007.
Berners-Lee Tim, Hendler James, Lassila Ora, The Semantic Web, „Scientific American”, 2001, http://www.sciam.com/article.cfm?articleID=00048144-10D2-1C70-84A9809EC588EF21andsc=I100322.
Bettencourt Lance, Ulwick Anthony W., The Customer-Centered Innovation Map, „Harvard Business Review”, maj 2008.
Beyer Hugh, Holtzblatt Karen, Contextual Design, Morgan Kaufmann, 1997.
Bitner Mary Jo, Ostrom Amy L., Morgan Felicia N., Service Blueprinting: ...
Get Mapowanie wrażeń now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.