April 2016
Intermediate to advanced
384 pages
9h 1m
English
Content preview from Mapping Experiences
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 7
CHAPTER 7. Align: Designing Value
“Visualizations act as a campfire around which we gather to tell stories.”
IN THIS CHAPTER
- Running an alignment workshop
- Using diagrams to gain empathy
- Envisioning new solutions
- Evaluating ideas and concepts
- Case Study: Rapid Online Mapping and Design Workshop
I’m lucky: for a majority of my career I’ve had the fortune to come in direct contact with the customers of the companies I worked for. I’ve observed hundreds of people at their workplaces or in retail stores or in their homes, across many industries. I’ve observed what they experience in context.
Ideally, everyone in an organization would get firsthand contact with customers. But for many this type of exposure is limited. Even frontline personnel, such as customer support center agents, may only see a few of the experiences customers have. Anecdotes come in without context, like notes in a bottle washed up on shore.
A broader picture is needed in order to connect the dots. Diagrams provide such a view. But creating a diagram is not the ultimate goal. Rather, it is a means to engage others in your organization in a discourse. It’s your job to make this discourse happen. Consequently, your role switches from mapmaker to facilitator at this point in the process.
This chapter describes the main components of an alignment workshop, a primary event to bring others together. The session has three parts:
- Empathize: Gain an outside-in view of the individual’s ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.