References
Abilla, Pete. “Lean Service: Customer Value and Don’t Waste the Customer’s Time” (Schmula.com, 2010). http://www.shmula.com/lean-consumption-dont-waste-the-customers-time/2760/.
Anthony, Scott et al. The Innovator’s Guide To Growth (Harvard Business Press, 2008).
Berkun, Scott. The Myths of Innovation (O’Reilly, 2007).
Sterling, Bruce. “Cloudwash: The Berg Cloud-Connected Washing Machine,” Wired (Feb, 2014).
Berners-Lee, Tim, James Hendler and Ora Lassila. “The Semantic Web,” Scientific American (2001). http://www.sciam.com/article.cfm?articleID=00048144-10D2-1C70-84A9809EC588EF21andsc=I100322.
Bitner, Mary Jo, Amy L. Ostrom and Felicia N. Morgan. “Service Blueprinting: A Practical Technique for Service Innovation,” Working Paper, Center for Leadership Services, Arizona State University (2007). http://files.g51studio.com/parsons/ServiceBlueprinting.pdf.
Bettencourt, Lance and Anthony W. Ulwick. “The Customer-Centered Innovation Map,” Harvard Business Review (May 2008).
Beyer, Hugh and Karen Holtzblatt. Contextual Design (Morgan Kaufmann, 1997).
Bodine, Kerry. “How To Map Your Customer Experience Ecosystem,” Forrester Reports (May, 2013).
Booz and Co. “Executives Say They’re Pulled in Too Many Directions and That Their Company’s Capabilities Don’t Support Their Strategy” (Feb 2011).
Bringhurst, Robert. The Elements of Typographic Style, version 3.2 (Hartley and Marks, 2008).
British Standards Institution. “BS 7000-3:1994 Design management systems. Guide to managing ...
Get Mapping Experiences now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
