© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
T. GravesMapping the Enterprisehttps://doi.org/10.1007/978-1-4842-9836-7_2

2. The Nature of Service

Tom Graves1  
(1)
Sailors Gully, VIC, Australia
 

Within any organization, we need to keep track of how everything connects with everything else, all the way up to the big-picture view, all the way down to everyday process and practice, and all the way across every aspect of the enterprise, end-to-end through all of the different silos and business domains. One picture of the enterprise, as a whole, in all of its richness, all of its complexity, all of its detail, all of it changing dynamically over time – yet also all of it easy for anyone to understand.

That’s ...

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