O'Reilly logo

Mapping Workflows and Managing Knowledge by John L. Kmetz

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 1

Knowing What We Know

Knowledge and Information: The Framework

This is a book about organizations and understanding how they work. A fundamental idea that we are going to use is that of a “process” because everything that organizations do, in one way or another, can be described as a process. In organizations, we design processes to accomplish specific goals, and I find it useful to think of these designed processes as “workflows,” the term in the title of this book.

Organizations and workflows are both critically dependent on information; in fact, I am going to argue that organizations themselves are information processors, in a very fundamental way. The information they process consists of two main types—information about what we are ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required