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Mapping Workflows and Managing Knowledge by John L. Kmetz

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Appendix

A Brief Summary of theNAVAIR Study

Figure A.1 shows a high-level descriptive diagram of a complex repair process, used to capture the flow of materials in the repair cycle for aviation electronics (“avionics”) in the U.S. Naval air force (technically the Naval Air Systems Command, or NAVAIR), which has much to do with the development of Workflow Mapping and Analysis (WFMA) as covered in this book. Each of the blocks in this diagram is a high-level view of a great deal of detailed activity in different physical units on an aircraft carrier or at a shore base.

Note that unlike figures of workflows in this book, this is not a WFMA workflow map as discussed in Chapter 1. This diagram was created at the request of a Navy client for legibility ...

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