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Mapping Workflows and Managing Knowledge by John L. Kmetz

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Index

Action modes, 144

Active processes, 121

Activity logging

data recording, 66

example, 67–71

format creation, 65

practice, 67

process explaination, 65

American Productivity and Quality Center (APQC), 9

Animal level system, 142

Annotation, 25–28

Asynchronous flows, 155

Avionics components (ACs), 84–85, 167–168

Avionics repair cycle, 190, 194

Bar chart, 77

Basic mapping conventions, 22–28

Basic units, 124

Bottom-line performance, 50

Boulding hierarchy, 142

Boundary-spanning action, 144

Branching process flow, 23

Bread making, 28–32

Business metrics

best-performing firms, 52

efficiency, 50–51

management practices, 51–52

milestone measures, 53

nonfinancial measures and factors, 52

performance indices, 50

time lag, 52–53

Business model, 3

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