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Mapping Workflows and Managing Knowledge by John L. Kmetz

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References

Alavi, M., T.R. Kayworth, and D.E. Leidner. 2005–2006. “An Empirical Examination of the Influence of Organizational Culture on Knowledge Management Practices.” Journal of Management Information Systems 22, no. 3, pp. 191–224.

Alavi, M., and D.E. Leidner. 2001. “Review: Knowledge Management and Knowledge management Systems: Conceptual Foundations and Research issues.” MIS Quarterly 25, no. 1, pp. 107–36.

Alonso, G., D. Agrawal, A. El Abbadi, and C. Mohan. 1997. “Functionality and Limitations of Current Workflow Management Systems.” IEEE Expert, Special Issue on Cooperative Information Systems 12, no. 5, pp. 105–11.

APQC. 2010. “Process Classification Framework.” Ver 6.1.1. http://www.apqc.org/process-classification-framework (accessed ...

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