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Mapping Workflows and Managing Knowledge by John L. Kmetz

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CHAPTER 1

Beginnings

Introduction

This is a short book about taking the step from preparation of a workflow map to producing a dynamic model of one or more processes. An appropriate place to start a volume like this one is to examine the state of our knowledge. We can begin construction of a dynamic model of our company or organization from nearly any state of prior preparation— we may have done a preliminary workflow analysis and decided that more thorough investigation of a process is needed, we may have already changed the workflow process because there was a glaring need to do so, or we may have done nothing. Ideally, I would prefer the situation where we have done a Workflow Mapping and Analysis (WFMA) project using the Kmetz method, of ...

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