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Mass Customization: Opportunities, Methods, and Challenges for Manufacturers by Hans Kull

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CHAPTER8

Software Integration

“As a rule, software systems do not work well until they have been used, and have failed repeatedly, in real applications.”

—Dave Parnass

A recent survey by the Australian institute Commonwealth Scientific and Industrial Research Organisation (CSIRO) showed that the following points are true regarding small and medium-sized enterprises (SMEs):

  • Ninety-one percent have Internet access.
  • Forty-five percent have a web site.
  • Fifty-five percent place orders online.
  • Twenty-eight percent receive orders online.
  • Thirty-nine percent of SMEs with one to four employees receive orders online.

But even of the 28 percent that receive orders online, it is only a small percentage of those that then go on to process the received ...

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