image CHAPTER 1

The Promotion Challenge

Bert Vandervliet had been working steadily toward this promotion for years. But just four months into his new job, as a business unit leader at BSC Chemicals, the euphoria was beginning to wear off: the realities of what it would take to lead the company’s plastic resins manufacturing unit were becoming evident—and Bert was wondering if he was fully prepared for the challenges of handling a global business with more than three thousand employees worldwide.

Bert had spent his entire fifteen-year career at BSC, a maker of specialty chemicals, plastics, and pharmaceuticals headquartered in Belgium. He had joined ...

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