Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence, 2nd Edition

CHAPTER 10

FEEDBACK

Feedback is communicating about the need to change or sustain behaviors. When it’s done badly, leaders and managers demotivate their teammates. Not only does the behavior not change, but the relationship gets worse. In this chapter, you will learn the format for providing feedback in a direct way and what to say when a teammate’s performance doesn’t improve.

The Fourth Moment: Feedback

With trust, providing feedback can be comfortable and often produces the results you need. But what about when you’re dealing with a new employee? What about someone you’ve struggled with or another manager’s team member? When you see problems with the behavior of a member of your team, when is the right moment to speak up? Too much feedback, ...