CHAPTER 2: RECOGNISING YOUR PERSONAL STYLE OF INFLUENCE
In this chapter, we discuss the importance of understanding your own influencing style, so you are more aware of what to do to best influence others. The chapter outlines:
• The difference between intention and impact;
• The different styles of communication and influence including a self-assessment of your current influencing style; and
• Practical tips for gaining feedback on your personal impact at work.
Intention versus impact
The main reason that Carol, the cyber security expert who is to make a presentation to the senior leadership team, lacks confidence in influencing this group is the feedback she received from her manager.
On the last occasion Carol presented to this team, her ...
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