Chapter 18. Troubleshooting JIRA

One of the most important responsibilities of JIRA administrators is to provide support to users who rely on JIRA for their daily work. As JIRA administrators, it's important to make sure that service is not impacted. In this chapter, we will cover common problems that may arise in your instance. Most importantly, we will cover how to troubleshoot these issues.

In this chapter, we will cover the following:

  • Atlassian support
  • Common configuration issues
  • Increasing memory
  • Integrity Checker

Atlassian support

When you purchase JIRA, you are entitled to get official support from Atlassian, and they are quite responsive when you raise a support request. You can raise a support ticket with Atlassian when you are not able to find ...

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