Mastering Knowledge Management Using Microsoft Technologies: Secrets to Leveraging Microsoft 365 and Becoming a Knowledge Management Guru

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024

T. Reddy DodlaMastering Knowledge Management Using Microsoft Technologieshttps://doi.org/10.1007/979-8-8688-0372-7_2

2. The Knowledge Base

Tori Reddy Dodla¹  

(1)

Washington, DC, USA

 

Chapter Goal: Highlight the significance of a well-structured knowledge base and its role in enhancing organizational efficiency.

2.1 Defining the Knowledge Base

A knowledge management system lacking a knowledge base fundamentally fails to qualify as a true knowledge management system. It is the knowledge base that distinguishes knowledge management systems from mere content management systems.

A knowledge base is a centralized repository that is meticulously organized and managed ...