Mastering Microsoft Dynamics 365 Implementations

Chapter 3Four Keys to Consider When Buying an ERP or CRM Solution

As you can tell already if you've made it this far in the book, buying an ERP or CRM solution is difficult and expensive, but it's potentially a company-changing endeavor. Throughout my years of experience, I haven't witnessed anyone go about it in the best possible way. Some companies make decisions without much forethought, and others overdo the selection process so much that it takes six months to arrive at the answer they should have chosen from the start. The answer, as always, lies in between those extremes.

The goal of this chapter is to give you a framework for making this important decision. We'll cover the four areas that you should examine and use as your criteria ...