Mastering Microsoft Dynamics 365 Implementations

Chapter 7Change Management Throughout Your Project

Change management has recently entered the mainstream conversations on ERP and CRM projects—and that's a good thing. In this chapter, we'll talk about what change management is, what it isn't, and what steps you want to put into place to make it real for your organization.

Change management is a set of approaches that you need to prepare your team and support them through the process of organizational change. To reiterate, change management is a series of different approaches—it isn't one thing. You can't say, “I did this one thing. I talked about change management. Therefore, change management is done for my project.” Several different steps are involved in change management, and I'll talk ...