Mastering Microsoft Dynamics 365 Implementations

Chapter 19Training for All

People like systems that they know. It doesn't matter how good the system is—if they know it well, they will like it better. I've told this story many times, but at my first professional job, we were on an old (even for that time) mainframe, and I was a 21-year-old kid coming out of college having used PCs and Macs. I was tasked with retrieving all of the natural gas consumption for one of the towns that we supported. I went to the accounting team to ask how I would pull this information. They said, “Oh, that's easy. You just go to the mainframe and type BTLHNM13.” I said sarcastically, “Of course, I should've realized that.” I never really did learn that system in the three years I was there. They were getting ...