Chapter 22Support and Enhance Your Project
Congratulations! You have completed the project and have successfully made it through hypercare. It's time to move on to the next project, right? Many people do, but when you do, you miss an opportunity to enhance the project and get more value out of what you've done.
The first 6–12 months after go-live can be rocky, as you deal with adapting to the new system, learning it at a deep level, and handling potential system issues. Most project and leadership teams are quick to say “mission accomplished” when you get through the first month end. The project cost a lot of money and many sacrifices have been made to get here, so they are ready to turn the page. And these ongoing challenges can wear on ...
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