Introduction
I started my career in the world of ERP and CRM back in 1999 when I landed a job as a support engineer for Great Plains Software, supporting Great Plains eEnterprise version 5.5. I had a management and economics degree and a natural affinity for computers, but I certainly didn't know anything about an ERP product or SQL Server. I also hadn't observed project management before, and I didn't understand the impact of it.
My career path at Microsoft (which bought Great Plains Software in April 2001) took several turns as I pivoted to focus on internal applications on which the support team relied, and I became the Support Operations Manager. During that time, my job was to execute projects to make improvements to our incident tracking ...
Get Mastering Microsoft Dynamics 365 Implementations now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
