February 2019
Beginner
572 pages
10h 6m
English
Content preview from Mastering Microsoft Dynamics 365 Customer Engagement - Second Edition
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Scenario 2
Acme Ltd. wants to use Dynamics 365 to assist customer representatives in tracking incoming phone calls and creating cases for resolution. The following steps detail the process provided by Dynamics 365 to assist in this scenario:
- Select the Service module from the CRM navigation:
- Select the Account entity in the navigation menu under Service, and open the record for Alpine Ski House available with the trial data:
- Navigate to the related activities through the related record menu on the account record:
- The following page ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.