Chapter 2. Introduction to Email Administration

Congratulations! You may have just stepped into the most important job in your entire organization. No, it's not the CEO, the number one salesperson, the janitor, the person who makes sure fresh coffee is made, or even the one who prints out the monthly TPS reports. We are talking about the person who keeps the email system running.

Now, do we honestly believe the email system is the most important component of an organization's information technology services? On a dollar-per-dollar basis, an organization's line-of-business applications (such as order entry, accounting, customer relationship management, shipping, billing, and others) are probably the most important types of applications when it comes ...

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