Appendix B
Adoption
Throughout this book, we've discussed a wide range of topics, explored details of the Lync product, and even delved into integration with third-party products. However, all this technical information is not enough to ensure that you have a successful experience with Lync.
Lync is a unified communications platform and, as such, has the potential to radically change a business. In particular, it changes the way people communicate. There are so many potential benefits of unified communications that it has become one of the top chief information officer (CIO) priorities in recent years. However, unless this radical change is managed correctly within a business, it can easily cause anxiety and resentment, which hinder the implementation ...
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