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Mastering Microsoft Lync Server 2013 by Nathan Winters, Keith Hanna

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Appendix C

Using Persistent Chat Effectively

Combining the immediacy of instant messaging with multiparty outreach, Persistent Chat, now a fully fledged component in Microsoft Lync Server 2013, is transforming how groups and individuals communicate by facilitating real-time discussion, changing the way teams work.

You learned how to install Persistent Chat in Chapter 6, “Installation”; however, with functionality potentially as complex as Persistent Chat, this isn't enough. This appendix will look at some use case examples of how Persistent Chat can be used along with some channel deployment approaches, as well as how the technology can be used effectively in the global business environment to share knowledge, communicate more efficiently, save ...

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