Chapter 13
Getting Started with Voice
Lync Server 2010 on its release was seen as a match (and replacement) for most PBXs, providing what was considered to be fully fledged voice capability to the users via both the Lync Communicator client and the desktop phone device.
Lync Server 2013 builds upon that even further; we've seen how the clients have been updated, and also, as you'll see in an upcoming chapter, how the range of devices has been improved. Here we're going to be looking at the how the Enterprise Voice capabilities are managed, providing voice service to the user.
Because users' expectations for voice have increased to be on par with PBX, this is important. Can you remember the last time your company had a problem that caused the ...
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