Chapter 7. Using Remote Assistance and Remote Desktop
End-user support for most IT departments is a major concern and a time-consuming endeavor. As administrators, anything we can do to provide an efficient solution to user problems is a major benefit. Basic telephone or chat support works in many cases, but what if you could see what the end users see, or even interface with them. . . Enter Remote Assistance and Remote Desktop. If you've been using these features with Windows XP and Vista, you're really going to be pleased with Windows 7.
Remote Assistance in Windows Vista provided many enhancements over previous versions, including improvements in security, performance, and usability. Windows 7 goes even further by adding Easy Connect, which ...
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