Introduction
We live in a world in which the only certainty is uncertainty. As the world becomes more interconnected and interdependent, it also becomes more complex. And it’s changing rapidly: New customers and competitors can appear, evolve, and disappear before we have a chance to respond. Technology is constantly changing, new political realities can create new regulatory and legal requirements to meet, and malicious hackers seem to learn faster than our ability to thwart them.
In response to this uncertainty, we accept the fact that we cannot predict the future. The best we can do is to act intentionally, taking small steps forward, embracing uncertainty, embracing empiricism, and using feedback loops to learn. This is the heart of agility ...
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