Mastering Project Time Management, Cost Control, and Quality Management: Proven Methods for Controlling the Three Elements that Define Project Deliverables

13. Conduct Quality Assurance

13.1 Introduction

Quality assurance (QA) is a system of processes and procedures designed to evaluate work activity to ensure a predetermined level of quality is maintained during the development of a project deliverable. The quality management plan should include proposed tools and techniques that will be used to assess project deliverable quality, at what points throughout the project quality assessments will be made, what standards of quality will be used to define a pass-fail condition, and a data-gathering and reporting methodology. QA is a process that relies on information from the quality management plan as well as a quality control process. It is the overall combination of processes, procedures, and systems ...