INTRODUCTION – WHY IT’S ALL ABOUT PEOPLE
When it comes down to it, most risks are ultimately the result of ‘people’ failings, whether at a strategic, managerial or operational level. Human factors are at the heart of nearly all major organisational crises. Even the most rational and automated systems are ultimately driven by human behaviour. ‘Our people are our greatest asset’, we read at the end of the chairman’s or CEO’s statement in the annual Report and Accounts. True. But just as risk is as much about opportunities as threats, so our people are also ‘our greatest potential liability’.
Human behaviour is inherently complex, unpredictable and inconsistent, especially when people interactive with each other. It could be that people risk is ...
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