SELECTING THE SUPPLIER

The worst risk of all in outsourcing is to choose the wrong partner. The approach must be commercial rather than personal. The risks of poor selection will be enhanced if you do not put enough resource into it, including having a variety of perspectives and the appropriate skills to manage the process effectively. After all, they hold your pen – and your reputation.

Assessment and evaluation

Just as the decision to outsource should not be based on cost saving, so the selection of a supplier should not be based on whoever provides the cheapest deal. To ensure that the process is objective and properly competitive, you need to put together an evaluation scorecard based on your goals and objectives in choosing to outsource. ...

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