© Andrew Davis 2019
A. DavisMastering Salesforce DevOps https://doi.org/10.1007/978-1-4842-5473-8_12

12. Making It Better

Andrew Davis1 
(1)
San Diego, CA, USA
 

As mentioned before, the term “Admin” in Salesforce is overloaded. It can refer to the traditional role of monitoring a production system to ensure it is stable and available to users, but it is just as likely to refer to a user who makes click-based changes to build or improve Salesforce. That latter role is better described as an “App Builder,” but that term hasn’t gotten much traction beyond being the name of a Salesforce certification. For example, the Admin Zone at Salesforce conferences or the Awesome Admin community1 online spends most of its energy explaining the click-based Builders ...

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