© Andrew Davis 2019
A. DavisMastering Salesforce DevOps https://doi.org/10.1007/978-1-4842-5473-8_12

12. Making It Better

Andrew Davis1 
San Diego, CA, USA

As mentioned before, the term “Admin” in Salesforce is overloaded. It can refer to the traditional role of monitoring a production system to ensure it is stable and available to users, but it is just as likely to refer to a user who makes click-based changes to build or improve Salesforce. That latter role is better described as an “App Builder,” but that term hasn’t gotten much traction beyond being the name of a Salesforce certification. For example, the Admin Zone at Salesforce conferences or the Awesome Admin community1 online spends most of its energy explaining the click-based Builders ...

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