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Mastering ServiceNow Scripting
book

Mastering ServiceNow Scripting

by Andrew Kindred
February 2018
Intermediate to advanced content levelIntermediate to advanced
226 pages
5h 13m
English
Packt Publishing
Content preview from Mastering ServiceNow Scripting

Business rules

Business rules are usually the most used server-side scripting method. It is possible to use business rules in a basic way that simply requires configuration, rather than customization. I will say that for the majority of requirements that need a business rule, you will most often need to add some sort of customization in the form of scripts.

A particularly helpful aspect of business rules is the different ways they can be triggered. This allows us to run our server-side scripts at different times, based on actions that occur to a record.

When first viewing the business rule form, there are two options for when to run the business rule. These are upon the insert or update of the record. With the business rule in this essentially ...

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Publisher Resources

ISBN: 9781788627092Supplemental Content