October 2016
Intermediate to advanced
656 pages
13h 42m
English
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Sending e-mail notifications
E-mail is ubiquitous. It is often the primary form of communication in business, so it is important that ServiceNow has good support. It is easy to configure ServiceNow to send out communications to whoever needs to know.
Tip
ServiceNow also supports push notifications for the ServiceNow mobile apps. This isn't as widely used, but it can be a useful alternative to email overload.
There are a few general use cases for e-mail notifications:
- Action: Asking the receiver to do some work
- Informational: Giving the receiver an update or some data
- Approval: Asking for a decision
While this is similar enough to an action e-mail, it is a common enough scenario to make it independent.
We'll work through these scenarios in order to understand ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.