10
Saving clients money
Key Performance Indicators exercise
Hidden resources and how to use them
Clients who always want to save money
Finally – when did you last save a client money?
When you need to make savings for clients, many service firms fear the worst. Partners feel that this is simply about cutting rates and certainly about reducing the annual spend of the client, and think this will have a severe impact upon profit, even on numbers of staff. As a result of thinking this way, partners frequently ignore signals that the client is itself under pressure. They work on ...
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