Chapter 14 Planning for Adoption

Throughout this book, we’ve discussed a wide range of topics, explored details of the Skype for Business product, and even delved into integration with third-party products. However, all this technical information is not enough to ensure that you have a successful experience with Skype for Business.

Skype for Business is a Unified Communications (UC) platform and, as such, has the potential to radically change a business. In particular, it changes the way people communicate. There are so many potential benefits of Unified Communications that it has become one of the top chief information officer (CIO) priorities in recent years. However, unless this radical change is managed correctly within a business, ...

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