Chapter 1

Overview of Operations Management

System Center 2012 Configuration Manager, like the previous versions of the product, plays a very important role in operations management in the information technology (IT) world. As IT professionals, we are not responsible for every task required to accomplish a key business activity in our environments. However, we are an important piece of the IT systems management process. This is one of the many reasons Microsoft created the Microsoft Operations Framework (MOF), which is based on the IT Infrastructure Library (ITIL).

The idea behind MOF and ITIL is to create a complete team structure with the ultimate goal of service excellence. Numerous groups fall under the IT department tag, but we often see ...

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