Chapter 1

Overview of Operations Management

Before we delve into the System Center 2012 Operations Manager product, we must explain what operations management is, what it defines, and why you need it. As an IT manager, you are not responsible for all key business activities within the company. When those activities are being processed on your servers, however, you become a critical piece of the puzzle in overall IT systems management. You may control the database servers, but they house information that is critical to the day-to-day operation of the billing department, for example. Suddenly, you start to see how everything ties together. A missing or damaged link in the chain or an unplanned removal of the chain may cause much more damage than ...

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