CHAPTER 7

The Tactical Touch

“There is nothing so useless as doing efficiently that which should not be done at all.”

Example 7.1

This is a story from the very nascent days of the computer age, somewhere in the early 1990s. Every computer then was a standalone universe unto itself, and the concept of networking was still unheard of outside the research and academic world. I was called to attend to a service problem in the minicomputer system at the remote plant of an industrial house. Getting to that place involved taking an overnight train to the nearest rail station, and from there if you were lucky, you got a cab, else you had to bus it to a point on the highway which was 6–7 km away from the plant, so the customer had to send a vehicle ...

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