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Client-Facing Soft Skills
People ultimately buy from people. This is a profound yet simple and accurate statement. Despite the technical complexities of a high-technology solution set, pricing differences, organizational factors, and corporate politics, in the end, if you build a great relationship with your customers, they will want to work with you. Most technical administrators in the enterprise space would confide that they would happily spend a little more in order to work with a vendor team they trust and enjoy working with. Furthermore, they may even accept minor feature losses if it means working with a vendor team that is very responsive to their needs and easy to work with, especially if something goes wrong and technical support ...
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