© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021
A. Thymé-Gobbel, C. JankowskiMastering Voice Interfaceshttps://doi.org/10.1007/978-1-4842-7005-9_13

13. Choosing Strategies to Recover from Miscommunication

Ann Thymé-Gobbel1   and Charles Jankowski2
(1)
Brisbane, CA, USA
(2)
Fremont, CA, USA
 

Recognition is never perfect, not even with today’s amazing ASR. Nor is it so accurate that you can just ignore any utterances that fall off the happy path because of misrecognition or incorrect intent mapping. You’ve already learned about many of the reasons why recognition fails: not covering the words spoken by users or the way users pronounce words that are covered, interfering similar words, noisy background, and side ...

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